Terms and Conditions of Enrolment

By enrolling in a course provided by Child Inclusive Learning and Development Australia (Child Australia), you agree to be legally bound by the following terms and conditions (these "Terms and Conditions of Enrolment").

A reference in these Terms and conditions to "we", "us" or "our" is a reference to Child Australia.

1. Your declaration

1.1 By enrolling in a course with us, you:

  1. confirm that all the information you've given us in connection with your enrolment is complete, true and correct at the time it's given.
  2. confirm that you have access to a suitable study space; to a computer with an internet connection and web browser software (i.e. Internet Explorer, Firefox, Google Chrome, etc.); the ability to view YouTube; and any additional hardware, software or equipment as specified on our website for the course in which you are enrolling (your "Course").
  3. confirm that you've read and understood all the information in this document, the policies it links to, and our Code of Ethics (see below), and that you agree to act in accordance with them.
  4. accept that it's your responsibility to ensure that the personal information you provide to us is kept current. Any changes to your name, address, email address, phone numbers, payment options or banking details should be sent to us as soon as practicable.
  5. agree to retain a current email address by which you can be contacted for the duration of your course, and through which we may communicate formally with you by email and through the learning environment.

1.2 You acknowledge that you may be prevented from enrolling with us or have your enrolment cancelled if we determine that any of the above statements are untrue, or you are otherwise in breach of these terms and conditions.

2. Payment terms

2.1 By enrolling in a course with us:

  1. Confirm that you've read and understood the fees associated with your Course and agree to pay your requisite fees (plus GST if applicable).
  2. Fees are payable in advance at the time of registering for a course

2.2 You acknowledge that the Course Fee doesn't include:

  1. any hardware, software or equipment for your course, as listed as requirements on our website; and
  2. travel or other personal costs (such as uniforms) associated with undertaking workplace assessments (where applicable).

3. Withdrawal and refunds

3.1 You are eligible for a refund under the following terms:

Structured/Facilitated course Independent/Self-paced
Within the first seven days after the course start date, you can withdraw and be eligible for a refund on the entire course fee, less a $150 administration fee. No refund available.

4. Changing Course

4.1 If you wish to change to another course offered by Child Australia:

  1. you must pay an administration fee
  2. if your new course is of a higher value than your current one, you pay the difference in cost
  3. if your new course is of a lesser value than your current one, the difference will be refunded to you

5. Code of ethics

5.1 Child Australia provides for a clear understanding of the expectations and obligations we expect from learners participating in our courses with regard to personal and academic conduct. All learners are expected to comply with these principles for the duration of their participation.

We promote and enable personal autonomy. We recognise each person as an individual, with the right to govern their own destiny, within the bounds of the law and acceptable conduct in a professional learning community. We also expect that each person should also recognise the rights and dignity of others.

We promote and enable freedom of ideas and freedom of speech, where each person has the right to express their ideas, theories, beliefs and values in a reasoned and constructive manner. We also expect each person to respect others and to allow them the same rights. The education and care industry relies upon - and benefits through - the cooperative and constructive exchange of knowledge and ideas from tutors and fellow learners in our learning community.

We promote and enable an appreciation of and respect for diversity in our learning community. We also expect each person to actively promote these principles as they participate in the learning process.

We promote and enable an environment of integrity and objectivity through an honest approach to the development and delivery of our courses. We encourage the same commitment throughout our learning community.

6. Website use

6.1 By enrolling in a course with us, you're expected to comply with the terms and conditions for using our websites and student platforms for the duration of your enrolment. If we consider that you're not complying with these requirements, we may cancel your enrolment, which may result in your loss of fees.

6.2 Some information collected by our website will not in itself identify you, but will provide information about your use of our website (for example 'clickstream data' or 'cookies'). We may collect and use this data to track use of our website and/or to help improve our services.

For further information please contact us on 1800 783 768,
or email olc@childaustralia.org.au

7. Privacy

7.1. By enrolling in a course with us you:

  1. Agree that we may collect personal information (including sensitive information) about you for the purposes of enrolling you in your Course, processing your enrolment application, managing your participation in your Course, improving our products and services, and communicating with you about our products and services (including your Course).
  2. Understand that we're obligated to disclose your personal information to relevant government authorities as required by law and for reporting purposes.

Child Australia protects the privacy, dignity and confidentiality of individuals by ensuring that all personal records and information about Child Australia employees, contractors, volunteers, job applicants, the families and children we work with are treated with discretion and kept in a secure place and only used by Child Australia and for purposes intended.

Child Australia's Privacy Policy is guided by The Australian Privacy Principles (APPs - amended and commenced on the 12 March 2014) of the Privacy Act 1988.

Privacy Complaints
Child Australia will deal with privacy complaints promptly and in a consistent manner.

For further information please contact us on 1800 783 768,
or email olc@childaustralia.org.au

If a privacy complaint to Child Australia is not resolved satisfactory to the complainant, a formal complaint can at any time be lodged to the Office of the Australian Information Commission (OAIC). For further information go to website: www.oaic.gov.au

8. Our obligation

8.1 Subject to these terms and conditions, Child Australia:

  1. agrees to provide you with access to our online learning environment, associated learning material and trainers
  2. will respond to your questions throughout your course
  3. mark and provide feedback on your assessments (where applicable)
  4. provide you with access to our student support services
  5. issue you with certification for your successful completion of a course or part thereof

8.2 We may make changes to your Course (including units, learning materials and assessments), to our policies and procedures from time to time, and reasonable changes to our fees.

Last modified: Friday, 28 April 2017, 9:11 AM